WARM House Services Coordinator

Waynesboro, VA 22980
Salary: $12.00 to $14.00 /hour

(Anticipated Starting Hourly Pay: $12)

35 hours/week (site-based at Ruth’s WARM House)

Expected Schedule is Monday-Friday during afternoon and late evening hours


This is a paraprofessional support position, with the potential of growth, within an emergent, faith-based, and community-centered organization. The Services Coordinator is responsible for providing direct services, services coordination, and resident support by using strength-based and client-centered techniques. The position includes duties that combine transitional shelter services with a local missions/outreach approach to provide a professional and compassionate Christ-centered temporary shelter to families experiencing homelessness in Waynesboro, VA, and surrounding areas.


The Services Coordinator plays a key role in the development and coordination of resident services plan by partnering with WARM management and other staff, community partners and family support systems. The Services Coordinator helps ensure that all program schedules, policies, and procedures are followed, and consistency is maintained while onsite. Responsibilities include maintaining a safe and secure environment while fostering effective relationships with program residents, professional volunteers, and other service providers. The expected shift is Monday-Friday, afternoon/evening hours with additional hours as needed. Evenings, including holidays, are required. Work is performed under the supervision of the WARM Programs Director.


– Effectively assist participants in a non-judgmental manner and with sensitivity to issues of homelessness;

– Interfaces regularly with program residents and program volunteers;

– Participates in a variety of services that assist residents with their transitions from homelessness;

– Responsible for making initial contact with families within 24-hours of shelter placement and establishing weekly or bi-weekly services coordination meetings;

– Performs resident orientation and explains program requirements and regulations to new residents to ensure a full understanding and continued compliance of these regulations;

– Assists management with the completion of resident and program assessments, plans, and other related documentation to ensure successful services;

– Monitors residents’ participation, compliance, and progress by working closely with support staff and management

– Assists residents in connecting with other community programs;

– Participates in team meetings, resident meetings, mediations, partner services meetings, etc. as needed;

– Completes shift logs and applicable Shelter Monitor duties during evening/nighttime hours;

– Works with management to implement plans and actions for effective shelter operations;

– Completes data entry and updates in program databases and related systems;

– Responsible to ensure that all services related procedures and protocols are followed;

– Maintains a working knowledge of fire, safety, and health standards to assure site safety while onsite;

– Performs other related tasks as assigned by management


– Knowledge of social and economic issues creating poverty and homelessness;

– Experience in successfully working with practices and techniques related to serving people with barriers to self-sufficiency;

– Knowledge of community resources and agencies providing social services needed by the homeless population;

– Ability to establish and maintain good working relationships with representatives from other agencies;

– Ability to support a team atmosphere and work closely with staff and volunteers;

– Ability to maintain confidentiality and boundaries while exhibiting practical applications of love in action;

– Ability to provide professional, compassionate, and non-judgmental services to a variety of residents with diverse backgrounds, beliefs, and needs;

– Ability to handle multiple tasks efficiently while maintaining a calm and professional demeanor;

– Excellent recordkeeping, verbal, written and interpersonal skills;

– Ability to use, collect and organize information and use of a computer;

– Ability to follow oral and written instructions;

– Ability to work independently and at the same time be a vital and contributing part of a team;

– Ability to act with integrity and innovation to help fulfill WARM’s mission to make an impact;

– Ability to complete training in subjects and fields related to job duties as required by the organization

throughout employment;

– Faith expressed w/in the context, or no objection to the ministry expressions, of Christocentric daily living; and

– Capable of being assertive, detail-oriented and has problem-solving skills


– High school diploma (or equivalent) required;

– 2-year degree in applicable field preferred:

– 2-years’ experience in community services, working with issues related to homelessness or working

with “hard to serve” populations, or field required;

– Peer services attribute or peer support experience a plus;

– Must have a valid Virginia Driver’s and good driving record; and

– Must pass applicable drug testing, criminal history, and sex offender registry check upon hiring


Print Friendly, PDF & Email